Return & Refund Policy

Return and Refund Policy

At Fresh and Exotic, we want to ensure you are completely satisfied with your purchase. If you are not happy with your item or if there’s a major issue, we offer a flexible return and refund process. Please review the details below:

  1. Return Eligibility
    Customers can return items purchased from us within 1 to 2 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

  2. Return Process
    To initiate a return, please contact our customer service team with your order number and details about the product you’d like to return. Customers are responsible for paying shipping costs unless otherwise specified.

  3. Postage Charges
    In most cases, customers are required to cover the return shipping fees. However, if the item is inexpensive, we may not require it to be returned. Instead, we will ship a replacement item at no additional cost to the customer.

  4. Refund Eligibility
    We offer refunds only for items with major defects or issues. Refunds will be processed after we receive the returned item by post and verify its condition.

  5. Non-Refundable Items
    Items that are not considered defective or that have minor issues will not be eligible for a refund. Perishable goods like fresh produce are not eligible for refunds.

  6. Refund Process
    Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7-10 business days or less.